At Tommy Swiss we strive to provide the best delivery service. Most of our items are delivered by third party courier services and as such we have provided a list of common questions to explain how our whole delivery process works!
How much is shipping?
As all our items at Tommy Swiss are large parcel items, we dispatch your item through courier companies. The easiest way to see how much the delivery cost is to your postcode region is to add the item to the shopping cart, where you will then see our shipping calculator located on our shopping cart page. Simply enter in the postcode of your delivery address to see how much the amount is.
How long does delivery take?
Usually all orders are dispatched from our warehouse within 24 hours. Once the order is dispatched, the transit time depends on how far away you are located from our Melbourne warehouse. Usually orders within Melbourne take around 1-2 working days transit time. For orders going to Sydney or Adelaide, these take around 2-3 working days. For Brisbane, it is usually around 4-5 working days. Orders going to regional areas, or WA can sometimes take substantially longer, anywhere from 4 to 10 working days. Please note, if an item is on presale, the dispatch from our warehouse will occur roughly around the advertised expected dispatch date.
Can I track the progress of my order?
For 99% of orders, we will dispatch this from our warehouse the next working day. You will then be emailed the tracking number as well as the courier's telephone number so that you can contact them to arrange a suitable day for delivery directly. For smaller items delivered by Australia Post eParcel service, you will be emailed the tracking number which you can track on the Australia Post website.
If I order several items from Tommy Swiss, will they be delivered at the same time?
Yes, usually when you place all the items under one order, you will receive just one order number and one tracking number. This means that the courier should deliver all the boxes together at the same time. Occasionally, some boxes may be split during the courier transit process. If this happens, please contact both the courier and us, so that we can make sure the remaining boxes get delivered quickly to you.
Can I change my delivery address?
Once you place the order, you can still change the delivery address within a 6 hour window from when you place the order by emailing us. After this period of time, the order is fully locked and any changes to the order, such as product changes or address changes cannot be made. Please be careful you input the correct address and choose the correct products you wish, as return shipping by the customer can sometimes be quite expensive.
Do I need to be at home when my order is being delivered?
Yes, this is because all our items are delivered via registered post through our network of courier companies. Thus, someone will need to be present upon arrival to sign on your behalf for the package. For larger items, someone will need to be present to assist the driver to unload from the vehicle. If you are not home, usually a card will be left by the courier. You will need to contact them to re-arrange delivery, sometimes there will be a cost associated.
For items heavier than 25kg or oversized.
Due to OHS reasons, for items that are heavier than 25kg, the driver will need a capable person at the receiving address to provide some assistance. Our courier can only deliver to the ground floor of any address.
Can I pick up my order directly from your warehouse?
At the moment, all our orders are shipped directly from our warehouse. We do not offer any pick up option.